Terms of service
TERMS & CONDITIONS
OVERVIEW
This website is operated by The Dog Therapist Limited. Throughout the site, the terms “we”, “us” and “our” refer to The Dog Therapist Limited.
The Dog Therapist Limited provides this website, including all information, tools and services available from this site, to you, the user, subject to your acceptance of all terms, conditions, policies and notices stated herein.
By visiting our site and/or purchasing services from us, you engage in our Service and agree to be bound by the following Terms of Service (“Terms”), including any additional policies referenced within them.
These Terms apply to all users of the website, including but not limited to browsers, customers, vendors and contributors of content.
If you do not agree to these Terms in full, you must not access the website or purchase our services.
We reserve the right to update or modify these Terms at any time by publishing changes on this page. Continued use of the website following any update constitutes acceptance of those changes.
Our website is hosted by Shopify Inc., which provides the e-commerce platform allowing us to sell our services online.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the legal age of majority in your country of residence, or that you have obtained consent from a legal guardian to use this website.
You agree not to use our services for any unlawful purpose or in violation of any applicable laws.
You must not transmit viruses, malicious code or other harmful software through the website.
Any breach of these Terms may result in the immediate termination of access to our services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to any person at any time for any lawful reason.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of our services without express written permission.
Your content (excluding payment information) may be transferred unencrypted across networks where necessary to operate the website. Payment information is always encrypted during transmission.
SECTION 3 – ACCURACY OF WEBSITE INFORMATION
Information provided on this website is for general information purposes only. While we aim to ensure accuracy, we do not guarantee that all information is complete, current or error-free.
We reserve the right to modify the contents of this website at any time without obligation to update any information.
SECTION 4 – MODIFICATIONS TO SERVICES AND PRICING
Prices for services may change without prior notice.
We reserve the right to modify, suspend or discontinue any service or product offered on this website at any time.
We shall not be liable for any modification, suspension or discontinuation of services.
SECTION 5 – SERVICES
Certain services may be available exclusively online through our website.
We reserve the right to limit the availability of services to specific individuals, geographic areas or jurisdictions where appropriate.
Descriptions, pricing and availability of services may be changed at any time without notice.
We do not guarantee that services will meet individual expectations or produce specific behavioural outcomes for any dog.
SECTION 6 – BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order placed with us.
You agree to provide accurate and up-to-date billing information for all purchases made through our website.
If an order is modified or cancelled, we may attempt to notify you via the contact details provided during the booking process.
SECTION 7 – CANCELLATION AND REFUND POLICY
Due to limited availability of training sessions and workshops, the following cancellation terms apply.
1-to-1 Training, Spaniel Day Workshops and Skills & Manners Workshops & Residential Dog Training
Cancellations made 30 days or more before the scheduled session or workshop are eligible for a full refund.
Cancellations made within 30 days of the scheduled session, workshop or residential dog training are non-refundable.
Where possible, we may offer a transfer to another date at our discretion.
Refunds will not be issued once training has commenced.
Bridgemere Saturday Workshops and Mid-Week Workshops
Cancellations made at least 24 hours before the scheduled workshop are eligible for:
• a full refund, or
• transfer to a future workshop date where availability allows.
Cancellations made less than 24 hours before the workshop are non-refundable.
SECTION 8 – OPTIONAL THIRD-PARTY TOOLS
We may provide access to third-party tools or services which we do not monitor or control.
These tools are provided “as is” and “as available” without warranties or guarantees.
Use of such tools is entirely at your own risk.
SECTION 9 – THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the content, accuracy or policies of those external websites.
Any interaction with third-party websites is at your own risk.
SECTION 10 – USER COMMENTS AND FEEDBACK
If you submit comments, feedback, suggestions or other materials to us, you grant The Dog Therapist Limited the right to use, edit, reproduce and publish those materials without restriction.
You are responsible for ensuring your submissions do not violate any third-party rights or applicable laws.
SECTION 11 – PERSONAL INFORMATION
Your submission of personal information through the website is governed by our Privacy Policy.
SECTION 12 – PROHIBITED USES
You may not use the website or its content for:
• unlawful activities
• harassment or discrimination
• distribution of malware or malicious code
• collection of personal data without consent
• interference with the website’s security systems.
Violation of these rules may result in termination of access to our services.
SECTION 13 – DOG TRAINING SERVICES
The Dog Therapist Limited provides professional dog training and behavioural guidance using ethical and welfare-focused training methods.
Training plans are tailored to the individual dog based on information provided by the owner and observations made during training sessions.
While professional guidance is provided, no guarantees can be made regarding behavioural outcomes, as training success depends on many factors including consistency, environment and owner participation.
SECTION 14 – DOG OWNER RESPONSIBILITIES
The dog owner agrees to:
• provide accurate information about the dog’s behaviour and history
• disclose any aggression, reactivity or bite history
• ensure the dog is vaccinated and healthy before attending training
• maintain full control of their dog at all times during training sessions.
Failure to disclose relevant behavioural information may result in removal from training without refund.
Owners remain solely responsible for their dog’s behaviour and any damage or injury caused by their dog.
SECTION 15 – TRAINING SESSION CONDUCT
During training sessions:
• Dogs must remain on lead unless instructed otherwise by the trainer.
• Dogs must not approach other dogs unless instructed.
• Owners must clean up after their dogs immediately.
• Sick dogs or dogs in season must not attend training.
The Dog Therapist Limited reserves the right to remove any dog or participant from training without refund if behaviour presents a safety risk to other participants, dogs or trainers.
SECTION 16 – EMERGENCY VETERINARY CARE
In the event of a veterinary emergency during training, reasonable efforts will be made to contact the owner or their emergency contact.
If contact cannot be made and urgent treatment is required, the owner authorises The Dog Therapist Limited to seek emergency veterinary care for the dog.
The owner agrees to reimburse any veterinary costs incurred.
SECTION 17 – PHOTOGRAPHY AND MEDIA
Photographs or videos may be taken during training sessions for educational, promotional or marketing purposes.
If you do not wish to appear in photographs or recordings, you must inform us prior to the session.
SECTION 18 – LIABILITY
Participation in dog training carries inherent risks.
By attending training sessions, workshops or events provided by The Dog Therapist Limited, you acknowledge and accept these risks.
The Dog Therapist Limited, its employees, trainers and representatives shall not be held liable for any injury, loss or damage arising from participation in training sessions except where liability cannot legally be excluded.
Owners remain fully responsible for their dog at all times.
SECTION 19 – INDEMNIFICATION
You agree to indemnify and hold harmless The Dog Therapist Limited from any claims, damages, losses or legal costs arising from:
• your breach of these Terms
• inaccurate information provided about your dog
• injury or damage caused by your dog.
SECTION 20 – TERMINATION
We reserve the right to terminate access to our services if a user breaches these Terms or behaves in a way that compromises safety or welfare during training sessions.
SECTION 21 – GOVERNING LAW
These Terms of Service shall be governed by and interpreted in accordance with the laws of the United Kingdom.
SECTION 22 – CHANGES TO TERMS
We reserve the right to update these Terms at any time.
Continued use of the website following updates constitutes acceptance of the revised Terms.
SECTION 23 – CONTACT INFORMATION
Questions regarding these Terms should be directed to:
The Dog Therapist Limited
thedogtherapist1@gmail.com
Unit 22
Tern Valley Business Park
Market Drayton
Shropshire
TF9 3AG
Company Number: 16182418
